Payments

From refunds to chargebacks, we've got you covered.

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Most asked

Where can I find the Acquirer Reference Number (ARN)?
What is a PSP reference number?
How can I top-up my Refund reserve?
How can I transfer funds into my Adyen account?
What is a merchant reference?

Select a topic

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Payment basics

Find payments and understand basic terms.

What is a PSP reference number?
How can I find a payment?
What is an offer and how do I search for one?
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Payment statuses

Learn all payment statuses and what they mean for you.

What is the status of my payment?
What are the payment statuses?
What is settlement delay?
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Captures

Understand capture settings and how to control them.

What is the difference between manual and automatic capture?
What is my capture expired?
Why did my capture fail?
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Refunds

Do you need help refunding your customers? Let us guide you.

How can I refund a payment from the Customer Area?
Why can’t I make a refund?
Where can I find the refund letter?
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Online payment features

Allow donations, update account information, or retry transactions.

How can I replace sensitive data with non-sensitive data for my payments?
How can my unsuccessful recurring transactions be automatically retried at a later time?
What are recurring payments?

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